Cancellation policy

Some products may be available as a subscription, pre-order, or try-before-you-buy purchase. The terms below apply only to the purchase option you select at checkout.

Subscriptions

A subscription gives you repeat deliveries on the schedule shown at checkout. You’ll see the price and delivery frequency before you place your order. Your payment method will be charged for each scheduled order unless you have paid in advance.

You’re in control of your subscription. Use the link in your order emails or your customer account to manage it. Depending on the options available for your plan, you may be able to change your delivery schedule, skip an order, or cancel.

You can request cancellation at any time. If your selected plan includes a minimum number of deliveries or billing cycles, that commitment will be shown at checkout, and cancellation will take effect after it is completed. Otherwise, cancellation takes effect before the next order is processed. Orders already processed are subject to our returns and refunds policy.

Pre-orders

A pre-order reserves a product that is not yet ready to ship. The amount charged at checkout, any remaining payment, and the expected fulfillment details will be shown before you place your order.

If you need to cancel a pre-order, contact us before it is processed for shipment. Once it has shipped, our returns and refunds policy applies.

Try before you buy

With a try-before-you-buy purchase, your payment method may be authorized when you place the order. The trial period and any charge that follows will be shown at checkout.

If you decide the item isn’t right for you, follow the return instructions and send it back within the stated trial period. If it is not returned within that period, your payment method will be charged according to the terms shown at checkout.

For details about returns and refunds, please see our returns and refunds policy.