PREGUNTAS FRECUENTES

TOBILLOS ALTOS 2.0

signo_de_interrogación

¿Puedo lavar mis HighAnkles 2.0?

Sí, puedes lavarlos, ten en cuenta:

- Baja temperatura (por debajo de 30 grados)

- Poco detergente para no dañar el adhesivo.

question_mark

Who founded BRANDONE and why?

BRANDONE was founded by Jonas (5'47 ft), Dustin (5'54 ft), and Alex (5'8 ft) - three guys from Berlin who personally experienced the limitations that come with being shorter in dating, careers, and social situations. They decided to create the products they wished existed: discreet, comfortable, and effective height-boosting insoles. Today, BRANDONE has helped over 90,000 men worldwide feel more confident and respected.

question_mark

What are BRANDONE's working hours?

Our customer support team is available Monday through Friday from 8 AM to 10 PM, and Saturday through Sunday from 8 AM to 6 PM.

question_mark

Is BRANDONE a legitimate company?

Absolutely. BRANDONE has served over 90,000 happy customers worldwide - from mailmen to politicians, has been featured in publications and maintains a 4.9/5 star rating across thousands of verified reviews. We offer a 90-day money-back guarantee on all our products, and our intellectual property is DMCA-protected by the law firm (Lutz) Schiller.

question_mark

Where can I buy genuine BRANDONE products?

To ensure you're getting authentic BRANDONE products, always purchase directly from our official website: StartupBrandone.com. We have become aware of counterfeit products being sold on Amazon and other marketplaces under the BRANDONE / HighPads trademark. BRANDONE has never authorized any third party to sell our products. If you didn't buy it from us directly, we can't guarantee it's real.

question_mark

Does BRANDONE only sell insoles?

While our orthopedic HighPads height-increasing insoles are our flagship product, we also offer HighShoes (height-increasing sneakers), HighAnkles (height-boosting ankle sleeves), special clothing designed to enhance perceived height, accessories like posture correctors and stretching tools, and e-books. We're constantly developing new products to help our community.

Contact & Support

question_mark

How can I contact BRANDONE customer support?

You can reach us through our contact form at startupbrandone.com/pages/contact-us, by email at support@startupbrandone.com, or through our social media channels on Facebook, Instagram, TikTok, and YouTube. We respond within 24 hours.

question_mark

What are your customer support hours?

Our support team is available Monday through Friday from 8 AM to 10 PM, and Saturday through Sunday from 8 AM to 6 PM. We also offer 24/7 support even after your purchase - we don't disappear once you've placed your order.

question_mark

I haven't received a response to my email - what should I do?

Please allow up to 24 hours for a response during business hours. If you haven't heard back, check your spam or junk folder - our replies sometimes end up there. You can also try reaching out through our contact form or social media channels as an alternative.

Ordering & Payment

question_mark

What payment methods do you accept?

We accept PayPal, Mastercard, Visa, American Express, JCB, Apple Pay, and Google Pay. All transactions are processed securely. Please note that prices are shown in your local currency but are processed in USD at the current best exchange rate.

question_mark

Will I receive an order confirmation?

Yes, you will always receive an order confirmation email immediately after placing your order. If you can't find it, please check your spam, advertising, promotions, and similar folders. If it's still not there, contact us at support@startupbrandone.com.

question_mark

Can I cancel my order?

You must cancel your order within 12 hours of placing it. After 12 hours, we can no longer accept cancellations as your order may already be in production. To cancel, contact us via our contact form or email support@startupbrandone.com with the subject line "CANCEL MY ORDER."

question_mark

I entered the wrong shipping address - can I change it?

If your address is incorrect, please reply immediately to your order confirmation email with the correct address or contact us right away. We can correct the address within 12 hours of the order being placed. Once the order has been shipped, we cannot make any changes to the delivery address.

question_mark

What is the "Discreet Packaging" option?

For an additional $2.99, we offer discreet packaging - a plain, unmarked package with no visible branding or product descriptions. Nobody will know what you've ordered. Your privacy is important to us.

question_mark

Do you offer Subscribe & Save?

Yes! We offer a Subscribe & Save option for customers who want regular replacements delivered automatically at a discounted price. Check our Subscribe & Save collection on the website for current offers.

Shipping & Delivery

question_mark

How much does shipping cost?

Standard USPS shipping is $3.95. Orders over $50 qualify for free shipping worldwide.

question_mark

How long does processing take?

Processing time is 1 to 3 business days (excluding weekends). Your order will be processed as soon as the transaction is complete. There may be slight delays with instant bank transfers.

question_mark

How long does shipping take?

Delivery typically takes 5 to 12 business days worldwide (excluding weekends). In rare cases, delays may occur due to circumstances beyond our control, and we apologize for any inconvenience.

question_mark

Do you ship internationally?

Yes, we ship worldwide! Free shipping applies to all international orders over $50.

question_mark

How can I track my order?

We provide tracking for every order. Within 3 to 5 business days of your order being shipped, you'll receive an email with your tracking link and tracking number (please check your spam folder too). You can also use our Track & Trace page on the website to check your package status at any time.

question_mark

Why does my tracking show the shipment is coming from outside the US?

Some of our products ship directly from our manufacturing partners to your doorstep. This direct-from-manufacturer approach allows us to offer high-quality products at lower prices by eliminating middlemen and storage costs - and we pass those savings directly to you. All products undergo strict quality controls to meet our high standards before shipping, so you can rest assured you're receiving a first-class product.

question_mark

Is my shipment insured?

Yes. Every order is insured against theft or damage during transportation. If anything happens to your package in transit, we guarantee a free replacement.

question_mark

What happens if I'm not home when the package arrives?

Usually, a carrier will attempt delivery twice before the package is returned or brought to a nearby pickup location. You can easily track your package to know exactly where it is and when to expect it.

Returns, Refunds & Guarantees

question_mark

What is the 90-Day Risk-Free Trial?

We're so confident you'll love your HighPads that we offer a full 90-day trial period. Wear them to work, on dates, at the gym, to job interviews, all-day events - put them through everything. If you're not satisfied for any reason - if they're uncomfortable, if they flatten, slip, or if anyone notices them - we'll refund you the full purchase price. No questions asked.

question_mark

What is the 1-Year Compression Warranty?

Exclusive to our HighPads 3.0: if your insoles lose their height boost or cushioning within 12 months, we'll replace them free of charge. This warranty covers any compression or flattening issues. We're that confident in our materials.

question_mark

How do I request a return or refund?

Simply contact us via our contact form at startupbrandone.com/pages/contact-us or email us directly at support@startupbrandone.com. Let us know you'd like to return your product, and we'll guide you through the quick and easy process. After we check the returned goods, we'll arrange a full refund of the purchase price.

question_mark

What if my product arrived damaged?

Don't worry - we've got you covered. Contact us at support@startupbrandone.com and attach a photo of the damaged, unopened product. As soon as our support team confirms the damage, you'll receive a free replacement immediately.

question_mark

What if my product doesn't work properly?

Contact us at support@startupbrandone.com and attach a video showing the issue. Once our team confirms the problem, we'll send you a free replacement right away.

question_mark

Who covers the return shipping cost?

The customer is responsible for the cost of return shipping. Once we receive and verify the returned product, we'll issue a full refund of the purchase price.

If your product arrived damaged or defective, contact us at support@startupbrandone.com with a photo or video - we'll send a free replacement without you needing to return anything.

question_mark

What is your refund policy in brief?

Your satisfaction is our top priority. If a product does not meet your expectations, you can return it without any problems within the 90-day trial period. After we receive and verify the returned goods, we arrange a full refund of the purchase price.

About HighPads

question_mark

What are HighPads exactly?

HighPads are orthopedic height-increasing insoles that you place inside any shoe you already own. They instantly add 2 to 3 inches of height while providing superior comfort, arch support, and joint relief. Think of them as a premium upgrade to the insoles already in your shoes - except they also make you taller and support your posture.

question_mark

How do HighPads actually work?

HighPads use biomechanical engineering with a gradual 15-degree slope that mirrors your foot's natural angle. The added arch support prevents twisting or shaking on every step, distributing your weight evenly from heel to toe. The result is that you walk exactly like you normally do - just 2 to 3 inches taller. Nobody can tell the difference.

question_mark

What's the difference between HighPads 1.0, 2.0, and 3.0?

Each version represents an evolution built on real customer feedback. HighPads 1.0 is the original that started it all - premium mesh and foam from high-end running shoes, one-size-fits-all design, classic anti-slip bottom, and the product loved by over 90,000 customers. HighPads 2.0 is the upgraded version with enhanced materials and comfort improvements. HighPads 3.0 is our latest and most advanced model featuring new CloudLift cushioning for even more all-day comfort, a wider heel area for a more secure fit, a sticky anti-slip base that prevents any slipping, no-compression technology that maintains full height over time, and it is our most durable version yet with a 1-Year Compression Warranty.

question_mark

What height options are available?

All HighPads versions come in three height options. The 2.1-inch option (4.3 cm total with shoes) is ideal for a subtle, everyday boost. The 2.5-inch option (5.8 cm total with shoes) is the medium increase perfect for most situations. The 3.0-inch option (7.6 cm total with shoes) is our customer favorite for maximum height. We also offer an "All Heights Bundle" so you can own all three and switch based on the occasion and shoe type.

question_mark

Does the listed height increase include the shoe sole?

Yes. The height boost shown for our HighPads includes an estimation with a regular shoe sole (like a Nike Air Force 1) to give you an idea of the total potential elevation. The actual height increase you experience may vary slightly depending on the specific shoes you pair them with.

question_mark

What are HighPads made of?

HighPads are engineered with the same premium materials found in high-end running shoes (the kind elite athletes trust). They feature high-density comfort foam, breathable mesh to keep your feet cool, and a multi-layer feedback system that provides cushioning, energy return, and shock absorption. The 3.0 version adds CloudLift cushioning technology for even better comfort.

question_mark

What makes HighPads different from cheap height insoles on Amazon?

Most height insoles on the market are made of cheap, rigid foam that compresses within days, causes foot pain, makes you walk unnaturally, and is obvious to people around you. HighPads are specifically engineered with an orthopedic shape that supports your natural gait, premium running-shoe-grade materials that maintain their height for 12+ months, a 3/4-length design that gives your toes room (no sizing up needed), an anti-slip base that keeps them locked in place, and a discreet design that's invisible from outside the shoe. We back this with a 90-day trial and 1-year compression warranty - something no cheap alternative offers.

question_mark

Are HighPads just for short men?

While our brand was built for the short king community, HighPads benefit anyone. Shift workers, nurses, warehouse staff, and construction workers love them for the premium cushioning and foot pain relief. Even men who are already tall enjoy the comfort, posture improvement, and that extra edge of confidence.

Choosing the Right HighPads for You

question_mark

Which HighPads version should I get - 1.0 or 3.0?

If you want the best experience available, go with the HighPads 3.0. It's our latest model with CloudLift cushioning, a wider heel area, sticky anti-slip base, and our 1-Year Compression Warranty. If you're looking for a more affordable entry point and still want great quality, the 1.0 is the original that earned our reputation with 90,000+ customers.

question_mark

Which height should I choose?

Here's a simple guide. Choose 2.1 inches if you want a subtle, natural boost that works in any shoe including dress shoes and loafers. Choose 2.5 inches if you want a noticeable difference without being too dramatic - great for everyday wear. Choose 3.0 inches (our most popular) if you want the maximum height boost - this is the customer favorite and works best in sneakers, boots, and higher-cut shoes. Not sure? The All Heights Bundle lets you try all three so you can decide what feels best for different shoes and occasions.

question_mark

What if I have wide feet or big feet?

HighPads feature a one-size-fits-all design with a special material that adapts to the shape of your foot. The 3.0 version in particular has an extra-wide heel area specifically designed to accommodate wider feet. Customers with size 11.5+ have confirmed they fit perfectly.

question_mark

Can I use HighPads in dress shoes, boots, and sneakers?

Yes - HighPads are designed to work in any shoe type. The 3/4-length design means they stop before your toes, so there's no toe squeeze and no need to size up your shoes. Customers use them in everything from work boots and sneakers to dress shoes and loafers. The lower height option (2.1 in) tends to work best in slimmer shoes, while the 3.0-inch option is ideal for sneakers and boots.

question_mark

Should I get bundles or single pairs?

Bundles are the best value. The "All Heights Bundle" gives you all three heights at a significant discount (up to $70-$90 off) so you can match the right height to every shoe and occasion. Multi-pair packs save you 20-40% and let you keep HighPads in multiple pairs of shoes. We also offer combination bundles with HighShoes and HighAnkles for the ultimate height and comfort setup.

HighPads - Fit, Comfort & Daily Use

question_mark

Do the HighPads fit any foot size?

Yes. HighPads feature a one-size-fits-all design with a special adaptive material that conforms to the shape of your foot regardless of size.

question_mark

Can I walk normally with HighPads?

Absolutely. HighPads are engineered with a gradual 15-degree slope that mirrors your foot's natural angle. This means your weight distributes evenly from heel to toe, and you walk exactly like you normally do - just taller. There's no awkward gait, no tilting forward, and no instability. Customers regularly report they can run, work out, and stand for 8-12 hours comfortably.

question_mark

Won't my heels stick out of the shoe?

No. HighPads are specifically designed so that your heels don't protrude above the edge of the shoe. This is one of the most common problems with cheap height insoles, and it's something we engineered out from the start. The discreet fit ensures they're completely invisible from behind and from above.

question_mark

Will people notice I'm wearing height insoles?

No. HighPads are completely invisible from the outside. They look like regular insoles from the top, there's zero heel leak (invisible from behind), they have a secure grip so they won't slip out when you remove your shoes, and they don't alter your walking pattern. Over 90,000 customers confirm that nobody notices.

question_mark

Can I wear HighPads all day?

Yes. HighPads are designed for all-day wear. Many customers - including shift workers, nurses, and warehouse employees - wear them for 8-12+ hours daily and report less foot pain and fatigue than with regular insoles. The orthopedic arch support and premium cushioning make them more comfortable than most standard shoe insoles.

question_mark

Can I run or exercise with HighPads?

Yes! Multiple customers have confirmed that HighPads are the first height insoles they can actually run and work out in. The secure fit, anti-slip base, and running-shoe-grade materials ensure stability during physical activity.

question_mark

Do HighPads work for women too?

Yes. While BRANDONE is primarily built for men, HighPads feature a unisex design. Anyone looking for height, comfort, or orthopedic support can use them.

HighPads - Health, Posture & Foot Care

question_mark

Are HighPads harmful to my feet or health?

No. HighPads are orthopedic insoles specifically designed to support your foot's natural anatomy. They feature built-in arch support that promotes proper posture, reduces strain on your joints (knees, hips, lower back), and distributes pressure evenly across your foot. Many customers report that they feel better wearing HighPads than wearing regular flat insoles.

question_mark

Can HighPads help with foot pain or plantar fasciitis?

Yes. The orthopedic design with increased arch support and premium cushioning helps alleviate common conditions like plantar fasciitis, heel pain, flat feet, fallen arches, and general foot fatigue - especially for people who stand or walk for extended periods. Many shift workers, nurses, and retail employees have reported significant pain relief after switching to HighPads.

question_mark

Do HighPads improve my posture?

Yes. The arch support corrects spinal alignment while you wear them and strengthens core muscles through proper foot positioning. Many users report that even without HighPads, they stand about half an inch to a full inch taller than before thanks to improved posture habits.

question_mark

Can I wear HighPads if I have flat feet or bunions?

Yes. The anatomical design of HighPads is specifically engineered to provide relief for flat feet, fallen arches, bunions, and other common foot conditions. The deep U-cup heel and firm arch hold your foot in a natural, supported position.

HighPads - Product Care & Durability

question_mark

How long do HighPads last?

HighPads are built to last. They're engineered with compression-resistant foam that maintains its height and cushioning for 12+ months of daily use - even on hard concrete floors during 12-hour shifts. The HighPads 3.0 comes with a 1-Year Anti-Flattening Warranty as proof of our confidence in their durability.

question_mark

Won't the insoles compress and lose height over time?

This is the most common complaint about cheap height insoles - and exactly what HighPads were designed to solve. Unlike standard foam that flattens within weeks, HighPads use compression-resistant materials similar to those in premium running shoes. Customers regularly report that their HighPads 3.0 maintain the same height and cushioning after 7-9+ months of daily wear. And if they do compress within 12 months, our warranty covers a free replacement.

question_mark

Can I wash my HighPads?

Yes, HighPads are machine washable. Simply toss them in with your regular laundry. For best results, use a low temperature (below 30 degrees) and use only a small amount of detergent to avoid damaging the adhesive base. Air dry for best results.

question_mark

How should I store my HighPads?

When not in use, keep them inside a shoe or in the included Signature Travel Bag (included free with qualifying orders). Store them in a cool, dry place away from direct heat sources, which can affect the foam structure.

¿No encontraste una respuesta? ¡Contáctanos!