Frequently Asked Questions
General questions about BRANDONE™ — our brand, shipping, policies & support
🏷️ GENERAL — ABOUT BRANDONE
What is BRANDONE™?
BRANDONE™ builds discreet appearance-enhancing tools for men — engineered to boost your confidence in dating, social, and everyday life.
What makes BRANDONE™ different?
We create solutions that are subtle but powerful — tools that look natural, feel comfortable, and instantly level up your appearance without anyone noticing.
Is BRANDONE™ legit?
Yes — we’ve helped thousands of men worldwide. Our products are backed by a 90-day guarantee, tested for comfort, and come with global tracking + real support.
📦 SHIPPING & DELIVERY
How long does shipping take?
We process all orders within 1–3 business days. Delivery usually takes 5–12 business days depending on your region.
Where do you ship?
We ship worldwide — if your country isn’t listed at checkout, reach out and we’ll try to help you directly.
Can I track my order?
Yes — you’ll receive a tracking link by email 3–5 days after the order ships.
Do you offer faster shipping?
Yes, we offer a 24h Expedited Processing add-on at checkout to prioritize your order.
🔄 RETURNS & POLICIES
What’s your return policy?
We offer a 90-Day Money-Back Guarantee on most items. If you’re not satisfied, just contact our support to start a return.
Do you offer exchanges?
Yes — if your product doesn’t fit right or work as expected, we offer easy size or model exchanges.
Do your products come with a warranty?
Yes — every order includes a 12-month warranty. You can also add optional Lifetime Protection during checkout for unlimited free replacements.
📞 CUSTOMER SUPPORT
How can I contact your team?
Email us at support@startupbrandone.com — we usually reply within 24 hours on weekdays.
👟 PRODUCT — HIGHPADS 1.0
What are HighPads?
HighPads are height-increasing insoles that make you 3 inches taller instantly while staying invisible inside your shoes. They're designed for daily wear and built with orthopedic support.
Are they noticeable?
No — that's the whole point. HighPads are completely hidden inside your shoes and won’t slip or lift awkwardly.
Do they work with all shoes?
HighPads fit best in sneakers, boots, and high-tops. For tighter dress shoes or loafers, they may not be suitable due to limited vertical room.
Can I walk with them all day?
Yes — they’re designed with comfort foam and ergonomic support. Most customers wear them for 6–12 hours straight with no issues.
How much taller will I get?
You’ll gain up to 3 inches in height, depending on your natural heel depth and shoe type.
Do you offer different sizes?
HighPads come in a universal fit for EU sizes 38–46 (US Men 6–12). You can trim the insole to match your exact size using the guide lines.
Can I work out or run with them?
They’re not made for running or sports — but totally fine for casual walking, standing, going out, or even dancing.
🔒 PRODUCT — RODPOSTURE 1.0
What is RodPosture?
RodPosture is our best-selling posture brace with 2 unbendable rods that physically prevent slouching. It’s not just a reminder — it actually holds your spine upright.
How is it different from Amazon braces?
Most posture correctors just use elastic straps and stretch over time. RodPosture uses hard rods for real support — so your back physically can’t slump.
Is it adjustable?
Yes — it has strong Velcro straps for a fully adjustable fit across your upper and lower back.
What size should I choose?
Use your height and weight to choose the right size. If unsure, contact us or use our live chat — we’ll help you and offer free size exchanges if needed.
Can I wear it under clothing?
Yes — it’s designed to stay slim and discreet under a hoodie, shirt, or jacket.
Can I sleep with it on?
It’s not necessary — RodPosture is designed for active use during the day while sitting, walking, or working.